“Operance” and “Operance.app” are the property of Bimsense Ltd.

This privacy policy explains how Bimsense uses the personal data we collect from you when you visit our website.

What Data Do We Collect?

Bimsense (via the Operance.app website) collects the following data:

  • Personal identification information (full name and email address)

Bimsense (via the Operance.app website) collects the following essential data:

First Name

Last Name



Job Title


 We will only collect and store the information we need which is highlighted above. We collect this information about you to determine how to best contact you and for marketing purposes. We want to ensure that we only collect information on our addressable market relevant to our products and services. As a result, we need to know the job title and company to ensure that all contacts are relevant to our market and those that are not are removed in accordance with our 5-day retention policy.

How Do We Collect Your Data?

You provide data to Bimsense directly when you explicitly sign up to the newsletter or request a model upload using the form on the website or marketing channels.

In addition, we use a trusted data vendor, DnB Hoovers, to gather essential information on our addressable market for legitimate purposes. DnB Hoovers contacts not "Opted-out" for marketing from D&B or third parties. Therefore we can use this information for legitimate purposes, such as marketing to our addressable market for which our products and services are relevant.

How Will We Use Your Data?

Bimsense collects your data so that we can provide you emails with news, updates, and new products when you sign up to the newsletter mailing list. We will use your data just to contact you and identify your in-app user profile when you request your building data is entered into the mobile app.

How Do We Store Your Data?

Bimsense securely stores your data on database servers provided by DreamHost.com where the Operance.app website is hosted.

If you opt-in to receive marketing or the newsletter, your data will be stored in the HubSpot platform.

Access to your data is restricted to only users who require access to it and utilises multi-factor authentication to ensure it is kept safe.

Bimsense will keep your registration data for as long as your account is active. An account will be deemed inactive if it is not used for 12 months, at which point your data will be deleted from our systems. You will remain on the marketing and newsletter mailing list until you opt-out/unsubscribe at which point your data will be removed within 5 working days in accordance with our retention policy


Bimsense would like to send you information about products and services of ours that we think you may find useful.

If you have agreed to receive (opted-in to) marketing, you may always opt-out at a later date.

You have the right at any time to stop Bimsense from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click here and follow the instructions.

If you request that your data, be removed from our database, we will do so within 5 working days, per our 5-day retention policy. This will give us enough time to verify and remove all information, as well as allow the database time to update and make any necessary changes if required. 

What Are Your Data Protection Rights?

Bimsense aim to ensure that you are fully aware of all of your data protection rights. Every user is entitled to:

  • The Right to Access - You have the right to request Bimsense for copies of your personal data. We may charge you a small fee for this service.

  • The Right to Rectification - You have the right to request that Bimsense correct any information you believe is inaccurate or incomplete.

  • The Right to Erasure - You have the right to request that Bimsense erase your personal data under certain conditions. Also known as “The Right to be Forgotten”.

  • The Right to Restrict Processing - You have the right to object to request that Bimsense restrict the processing of your personal data under certain conditions.

  • The Right to Object to Processing - You have the right to object to Bimsense’s processing of your personal data under certain conditions.

  • The Right to Data Portability - You have the right to request that Bimsense transfer the data that we have collected to another organisation, or directly to you to use elsewhere, under certain conditions.

Upon making a request, we have one month to respond to you. If you wish to exercise any of these rights, please contact us:

Online Service Desk

Operance GDPR Service Desk




0113 8682900


Bimsense Ltd.

Room 1.01, C4DI @TheDock

31-38 Queen Street




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