The session begins with Scott talking about the early days of Operance and how the need for clear, relevant information drove the team to create software that allows users to create a single source of truth for their building information.

“I use the example of Jeff a school caretaker. He’s asking the same questions as we are why are we pulling all this useful information into a 3D environment that is actually quite complicated for people to use?”

So, an initial solution was created, pulling the information from BIM models into a central platform with a more user-friendly interface.

“But, what we forgot about is that a lot of the information was crap. It had very little use to Jeff as he manages and maintains his school buildings,” Scott adds.

After going back to the drawing board, the team realised that the problem stemmed from the information requirements:

Scott reveals that a key problem with building information is shared responsibility:

“I like to describe this as a messy shed. At the beginning of a project, you might think you’ve got everything in place – a brand new shed, where everything has its place. Overtime, stuff gets added in, stuff goes missing and there’s no uniformity anymore.”

He goes on to talk about the multi-formatted information end-users like Jeff get handed at handover – paper-filled ring binders, PDFs, digital folders, cloud systems and more.

“Let’s be honest, it’s time for a big change. We need to define, curate, access and maintain better information requirements.”

Scott reveals how Operance is achieving this with the world’s first purpose-built golden thread O&M platform.

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