We are excited to announce the addition of our new chatbot to the Operance platform. The chatbot is there to help new and existing users get to grips with our product by viewing guides, searching through our help centre, and making support tickets. You can also request to speak to the business account manager at any time if you have questions that cannot be solved instantly by the chatbot AI.
This latest update is part of our comprehensive product support overhaul, where we aim to provide instant help and guidance for all users on our platform. These new features include a brand-new help centre, an industry-specific wiki, and more, so keep an eye out for our product updates as we venture into 2023.
We have listed a breakdown of our chatbot features below, with more to arrive in the following product development phase.
Getting Started
Suppose you are a brand-new user of the platform. In that case, you can select the option to get started, providing you with the relevant links and resources you need to get your first organisation, project and model uploaded onto our platform.
Searching The Help Centre
Once you have started with our platform and want to find out more, you can search through the help centre at any time using the chatbot to find answers to your questions. You can find out more about our knowledge base in our upcoming article.
Contacting Your Account Manager
You can contact your account manager anytime to discuss licensing, account management and more. Just click the button, and we will contact you as soon as possible.
Submitting a Support Ticket
If you cannot find answers to any questions, you can submit a support ticket within a couple of seconds straight from the chatbot. Once you have submitted the support request, we will contact you through your preferred contact method to provide a solution.
Feedback Survey
We find that feedback and communication with our platform users are vital to product development. You can now submit feedback through our chatbot at the end of any conversation to ensure your voice as a day-to-day user gets heard, and we can continue to develop the platform with your feedback in mind.
Summary
We plan to continue adding more features to our chatbot to ensure that assistance is available 24/7 for your business, 365 days a year. Whilst we appreciate that our solution is not as intelligent as ChatGPT (yet!), it will be a significant step forward in helping our users make the most of our platform. What would you like to see added to our chatbot? We would love to hear your feedback.
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