We would like to welcome our new Lead Project Coordinator, Shoughan Dilshad’s, to Operance. We sat down with Shoughan, Operance’s newest Lead Project Coordinator, to learn more about her journey and what drew her to join the Operance family.

Shoughan joined Operance on the 13th of November, and her decision to become a part of Operance is a tale of resilience, networking, and seizing the right opportunity. Her journey began when the company she worked for faced administration in September. The opportunity to work for Operance was shared through her network. Shoughan, having explored various leads, saw this as a chance to continue her work in an area similar to her previous role as a CDE coordinator.

Shoughan’s story highlights the power of networking and how a well-timed opportunity can reshape one’s professional path. Her decision to join Operance wasn’t just about finding a job; it was about aligning her expertise in O&M with a role specifically tailored for the end stage of construction projects.

What drew Shoughan to Operance was a combination of confidence in her skills and a desire for a more focused role. Her wealth of experience in O&Ms from previous roles, coupled with innovative ideas for improving the O&M process, made Operance an ideal fit.

Moreover, Operance offered her the chance to dive into a specific aspect of the construction industry that she was passionate about. It was an opportunity to contribute to the end stage of projects, particularly in the realm of handovers. Shoughan saw Operance not just as a startup, but as a unique platform where she could leverage her knowledge and make a significant impact.

We look forward to seeing the positive impact Shoughan will undoubtedly bring to the Operance team. Welcome aboard!

Shoughan’s role as Lead Project Coordinator is central to ensuring the seamless management of projects on the Operance platform. Her daily responsibilities encompass a range of tasks critical to project success. This includes overseeing user onboarding, ensuring timely assignment of sections within the platform, and actively chasing subcontractors or consultants for outstanding information.

A key facet of her role involves continuous improvement. Shoughan is actively engaged in generating ideas and enhancements for the Operance platform, contributing valuable feedback to the product team. This dual role—balancing project management with a focus on platform evolution—underscores Shoughan’s multifaceted contribution to Operance.

Looking ahead, Shoughan discusses plans to expand the service team. A new Project Coordinator is set to join, with the aim of creating a robust team under Shoughan’s leadership. This strategic move not only aims to optimise workload distribution but also to enhance the overall service quality provided by Operance.

By strengthening the service team, Operance aims not only to meet but exceed client expectations. Shoughan emphasises the importance of aligning sales promises with service delivery, creating a synergy that fosters long-term client satisfaction and loyalty.

In conclusion, Shoughan’s role as Lead Project Coordinator is pivotal in shaping the operational success of Operance. Her blend of project management acumen, commitment to continuous improvement, and strategic team expansion align with Operance’s vision for excellence in project delivery and client service.

When it comes to unwinding, Shoughan reveals a desire for an active and dynamic lifestyle. She discloses herself as a dedicated gym enthusiast, striving to hit the gym a minimum of three times a week and ideally five. This commitment to fitness extends beyond the gym, with activities such as swimming, walks, and hiking finding a place in her routine.

Beyond the world of fitness, Shoughan unveils another facet of her leisure time. She identifies herself as a movie fan, expressing a love for cinema that spans a wide range of genres. With a particular fondness for mystery, sci-fi, and crime, she shares her passion for watching movies and exploring diverse narratives.

As a software and services business providing construction and property information management solutions, we at Operance must regularly review the market and look for anything that could impact us as we grow. Your own organisation no doubt goes through similar exercises.

Listening to or reading the global economic news can often feel like there is a lot of doom and gloom, and understandably so in some respects. But obviously, we dig deeper than this to get a truer picture of what could impact our actual markets, verticals and, therefore, our individual business.

Economic conditions, government policies, and supply and demand dynamics influence the growth of the UK construction and property market. Therefore, after having done the exercise for ourselves, we felt it might be valuable to our audience if we shared this with you too. So here’s an overview of the following:

Despite the global COVID pandemic and the economic downturn, the UK construction market (including was valued at £381.74 billion in 2023, with an expected annual average growth rate (AAGR) of more than 24% between 2023 and 2027 to £476.6 billion (Statista).

This figure includes all construction-related activities, including new construction, repairs and maintenance, and infrastructure.

This growth is expected to be driven by a combination of factors, including increased government investment in housing, education, defence, health and transport infrastructure, a rising demand for new housing, energy, telecommunication and data infrastructure, and the ongoing need for repairs and maintenance of existing buildings.

It’s worth noting that the construction industry has been impacted by the COVID-19 pandemic, which has led to disruptions in supply chains, delays in projects, and reduced demand in some areas. However, as the pandemic continues to be controlled and economic activity resumes, the UK construction market is expected to recover and grow over the coming years.

The market size, measured by revenue, of the Property Management Services industry in itself is £29.2bn in 2023, resulting in an expected increase of 5.5% growth (IBISworld).

Despite COVID, there has been an average 0.3% growth rate per year between 2018 and 2023. The market size increased faster than the economy overall.

This could be as a result of increased costs involved in keeping occupants safe during the pandemic and as a result of more stringent legislation.

Here we delve into the most common known trends across both the UK construction and property industry:

• Increased focus on safety regulations and compliance: Following the 2017 Grenfell Tower fire tragedy and many other building safety concerns around the world, there is a growing focus on safety regulations and compliance. Our Operance software solution helps building owners and contractors comply with these regulations and ensure their buildings are safe.
• Growing demand for sustainable buildings: There is a growing demand for sustainable buildings that are energy-efficient and environmentally friendly. Operance plans to help building owners and contractors design and manage sustainable buildings by collecting and sharing data to hep make better-informed decisions.
• Digitisation of the construction industry: The construction industry is moving towards digitisation at it’s most rapid rate ever. There is a growing demand for software solutions that can help manage the construction process. Our software solution helps streamline the construction process and improve efficiency in terms of building information coordination.
• Increasing demand for building information modelling (BIM) solutions: BIM has become essential for the construction industry, enabling stakeholders to create and manage digital representations of building designs and data. This allows for a more collaborative and efficient approach to building design and construction. With the growing importance of digitalisation in the industry, the demand for BIM solutions is expected to continue to increase, which bodes well for our BIM-ready Operance solution.
• Increasing adoption of cloud-based solutions: The adoption of cloud-based software solutions is growing in the construction industry, enabling stakeholders to access and share information in real-time from anywhere. Our Operance business benefits from this trend by offering cloud-based functionality that will enable users to collaborate and access information on the go.
• Emphasis on facility management: There is a growing emphasis on facility management as building owners and operators look to improve the efficiency and effectiveness of building operations. Our Operance software will provide a comprehensive and single-source-of-truth spanning both construction and facility management needs for building owners, operators, contractors and occupants.

• Increasing demand for affordable housing: There is a growing demand for affordable housing around the world, particularly in the UK, driven by factors such as rising living costs, stagnant wages, and changing demographics. This has put pressure on social housing providers to provide more affordable and accessible housing options.
• Focus on energy efficiency and sustainability: Social housing providers are increasingly focused on energy efficiency and sustainability, driven by factors such as rising energy costs (as a result of global unrest), environmental concerns, cost savings, and regulatory requirements.
• Technological advancements: The social housing sector is increasingly adopting technological advancements, such as digital platforms and smart home technologies, to improve efficiency, reduce costs, and enhance tenant experiences. This also includes the use of mobile apps for communication and payments, cloud-based property management software, and IoT devices for remote monitoring and control of properties and automation. Being the single-source-of-truth for potentially all types of building information, the ability for Operance to integrate with various digital sources to pull data into one environment is a powerful opportunity.
• Growing use of data analytics: Property managers are leveraging data analytics to gain insights into property performance, tenant behaviour, market trends and better understand tenant needs and preferences to improve service delivery. This enables them to make more informed property management strategies, pricing, and marketing decisions. With more users and data being added to our platform daily, Operance could be a valuable source of informative data for users.
• Regulatory changes: The social housing sector is subject to changing regulatory frameworks, such as new housing policies, tenancy laws, new rent control laws and of course, building codes and legislation particularly focussed on building safety (including fire, structural and M&E equipment), which can impact profitability, funding, operations, and service delivery. Our Operance Building Safety product is potentially the world’s first bespoke solution to meet these needs.
• Emphasis on tenant well-being: There is a growing recognition of the importance of tenant well-being in the social housing sector, driven by factors such as mental health concerns, social isolation, and ageing populations. Providers are investing in initiatives to support tenant well-being, such as community events, social programs, and health and wellness services.
• Increased focus on tenant experience: Property managers are placing a greater focus on the tenant experience, recognising the importance of tenant satisfaction, retention and safety. This is particularly important to Operance and our users as we develop a solution to the Residents Voice, a key part of the new Buidling Safety legislative regime. There is also the opportunity for us to combine our building operations and safety products with tenant lifestyle management solutions, as customers also invest in amenities and services that enhance the tenant experience, such as fitness centres, community spaces, and on-site concierge services.

The UK construction and property industry faces a range of challenges, including:

• Compliance: The Building Safety Act aims to improve the safety of higher-risk (residential) buildings (HRBs). It presents a number of challenges for industry, such as:
  • Implementation: The Act sets out a range of new requirements for building safety, particularly the need to produce digital information and a lifecycle audit trail for new and old HRBs. Implementing these changes will require significant resources and investment from both the public and private sectors. This is also relevant to the government itself, with the establishment of a new Building Safety Regulator (BSR).
  • Funding: The cost of implementing the new safety requirements will be substantial, and it is not yet clear exactly what these costs involve and how these costs will be funded. For more information on this, read our article; The Ultimate Guide to Building Safety Budgets.
  • Capacity: The Building Safety Regulator itself will need to recruit a significant number of staff to oversee the implementation of the new safety requirements. But also, all our Buidling Safety product customers will need to find additional staff and/or external support to help develop their Golden Thread of Information, a central pillar of the new regime. There are concerns that insufficiently skilled professionals may be available to fill these roles. Hence, Operance has teamed up with Morgan Sindall Property Services to help our customers in this respect.
  • Liability: The Act places new responsibilities on building owners and managers to ensure the safety of their buildings. There are concerns that this may increase their liability and expose them to legal action if something goes wrong.
  • Disruption: The Act is likely to cause significant disruption to the construction and property industries as they adjust to the new safety requirements. This may lead to delays and increased costs for new developments. For instance, there is a requirement to introduce a second staircase within tall buildings; this in itself has caused time delays as projects are completely redesigned and will add billions of pounds on top of development costs over the next decade at least.
  • Public Confidence: The Act is designed to improve public confidence in the safety of high-rise residential buildings. However, there are concerns that the Act may not go far enough to address the underlying issues that led to the Grenfell Tower disaster and that public confidence in the industry may be slow to recover.
  • Gateway Management: Gateways are a new requirement of the Building Safety Act; they provide windows of opportunity in which to check information has been provided in line with the prescribed requirements. Obtaining planning permission at Gateway 1 can already be a long and complex process, which can delay the start of projects and increase costs; additional fire safety information requirements could add to this. Not having the correct information at Gateways 2 and 3 could result in the regulator preventing projects from starting on-site and from buildings being handed over. The Operanc platform aims to help with his process and alleviate the risk of non-compliance by helping users define, curate and access the information they need at each Gateway.
• Sustainability: The industry is under pressure to reduce its carbon footprint and adopt sustainable building practices. This requires significant investment in new technology, materials, and processes, which can be expensive.
• Infrastructure: The UK’s infrastructure is under pressure, particularly in urban areas. This can lead to congestion, delays, and increased costs for construction projects.
• Health and Safety: The industry has one of the highest workplace accidents and fatalities rates. Companies need to invest in training and safety measures to improve worker safety.
• Innovation: The industry has been slow to adopt new technologies and processes, which can lead to inefficiencies and higher costs. Companies need to invest in research and development to stay competitive.
• Labour Shortages: The industry is facing a shortage of skilled workers due to an ageing workforce, Brexit, and the pandemic. This has led to delays and increased costs for many projects.
• Cost Inflation: The cost of materials, labour, and land has been increasing rapidly in recent years, putting pressure on profit margins and making it harder to deliver projects within budget.

The UK construction and property industry could benefit from a range of opportunities, including:

• Sustainability: With the increasing focus on environmental sustainability, there is a growing demand for more eco-friendly buildings and infrastructure. The UK construction and property market has the opportunity to take a lead in this area by investing in sustainable materials and methods of construction, as well as retrofitting existing buildings to be more energy-efficient. New growth markets such as this result in a whole raft of new products and information to serve the market.
• Affordable Housing: The UK has a significant shortage of affordable housing, particularly in urban areas. This presents an opportunity for developers to invest in the construction of new affordable housing units and refurbish existing properties to increase their affordability.
• Infrastructure: The UK has an ageing infrastructure that is in need of significant investment. This includes transport infrastructure, such as roads and railways, and utilities such as water and electricity. Investing in infrastructure and in serving the market could boost economic growth.
• Modern Methods of Construction (MMC): Modern methods of construction are gaining popularity as a way to increase efficiency and reduce waste in the construction process. MMC involves the use of offsite manufacturing, modular construction, and other techniques to speed up construction and reduce costs.
• Technology: The construction industry has traditionally been slow to adopt new technologies, but this is changing. There are many new hardware technologies that could improve efficiencies and safety, such as the use of robots which are used on sites across the country, as is the use of drones and 3D scanning.
• Software: Because of the demand to digitalise an industry that has historically been the bottom of the league in terms of productivity, software solutions to age-old problems are required across the board. Solutions such as golden thread and building information modelling (BIM) tools reduce costs and also increase safety.
• Consultancy: The need for guidance and advice through such a huge transition is crucial. Many businesses looking to invest in new technologies are decades and even centuries old. It can seem like a big jump, and the cost of opportunity can be unclear given they have served and survived for so long without change. Investing in consultants to help understand the benefits and provide a helping hand in taking the first steps could be a great return on investment in the long run and ensure their businesses thrive into the next decade and beyond.

The future of the industry as a whole also looks to be relatively rosey. Yes, there are challenges, our industry is going through perhaps one of the biggest industrial movements in history with the acceptance and move towards digitisation, something that had been needed for a very long time.

Facilities management is a rapidly evolving industry itself, with several key trends and developments shaping this particular market. But overall, overall, the construction and poperty market is undergoing a significant transformation driven by technological advancements, sustainability, data analytics, outsourcing, and workplace transformation. As the market continues to evolve, it is likely that we will see further innovation and disruption in the years ahead.

From a selfish perspective, these trends and developments suggest a bright future for our golden-thread-ready Operance software solution as it helps meet the growing demand for safety, sustainability, digitisation, BIM integration, and facility management in the construction industry.

But why now?

Well, with time, along come new generations. Younger, more expansive minds wish to drive change and create a more sustainable and productive future for themselves. We started our business over 8 years ago now, and if our cofounders received a pound for every time an ‘old-timer’ suggested “BIM, that’ll never happen!”, then they would have probably retired by now!

So age and experience, or the lack of, can greatly affect disruption. But, perhaps the biggest driver of all in this country right now, is a tragedy. Without Grenfell, would we have the new buidling safety regime and all related legislation that we have now? Probably not, and we would probably not be pushing for digital information at the current rate.

So strap in and be ready for what promises to be a defining year for both your construction and property career and your organisation’s business development!

We are thrilled to offer you an opportunity to join our innovative software’s existing early adopter users and receive an exclusive 20% discount on your first pilot project!

As a forward-thinking industry professional, you understand the importance of complying with the Building Safety Act, and we are here to make your job easier. Our software is specifically designed to streamline the compliance process, ensuring that your buildings meet all necessary regulations and are safe for occupancy.

By taking advantage of this limited-time offer, you’ll not only be among the first to benefit from our cutting-edge technology but also a significant discount on your first project. This is an opportunity that is too good to pass up, and we encourage you to act fast to secure your place as an early adopter of our software.

Join the ranks of your fellow industry leaders who are already using our software to achieve compliance, without needing to run an extensive procurement process.

With 20% off your first proof of concept project designed to keep your fee below your organisation’s procurement ceiling and a focus on delivering a golden thread consultancy service; we’ll support you in registering your HRB, and developing your key building information and safety case. That way, there’s no need to run through an extensive IT procurement operation either.

So if you have budget leftover, we can move swiftly and have you set up and invoiced within just 24 hours of you submitting your code!

Contact us today to learn more and take advantage of our exclusive 20% off offer on your first pilot project; just follow the simple instruction below.

Simply click here, in the box asking, ‘What is your enquiry regarding?’, add in the code POC20. Our team will contact you to arrange it. It’s that simple!

With our software, you can be confident that your buildings are safe, compliant, and ready for whatever the future holds.

Operance’s expansion has continued with full force in recent months! We would like to welcome our new UX/UI designer, Emmanuel Ogidi-olu, to Operance. Emmanuel joined the business in February and is already making a strong impact across the brand. Working closely with the rest of our product and development team, Emmanuel is here to ensure that our services continue to evolve whilst retaining current value and providing additional value in future.

We interviewed Emmanuel about his first couple of weeks within the role, have a read of his feedback below.

I joined Operance on the 20th of February. I decided to join Operance because I was looking for an opportunity to help build a new product for the market that presented challenges from a UX/UI point of view. In such a short period of time, I have already learnt so much about the Operance platform, the pain points of the users and how I can help. I love a challenge and am excited to help build an ergonomically friendly, aesthetic platform that solves real-world problems such as building safety.

In my role as a UX/UI designer, I have a multitude of responsibilities that will no doubt grow as the product continues to evolve. UX and UI are different, so my role splits into two parts involving behavioural studies and an eye for efficient design. Combining these skills enables me to understand the user and their behavioural patterns and provide tangible solutions.

I have not had much time lately, but when I get time, my main two priorities are family and football! I have a young daughter full of life, so watching her grow up and enjoy life is exciting. I am an avid Manchester United football fan, so I watch most of their games and play football on the weekends if time allows it. Outside of football and my family, I enjoy a bit of swimming and gaming. 

I am still learning about all of the different use cases for the Operance platform; it’s a fascinating product that looks set to change how buildings are operated and maintained in the future. My goal is to make it as simple as possible for the user and help it evolve into a hassle-free, effective solution for buildings worldwide.

That’s difficult to say! I am most excited about the huge user interface update I have started working on since joining the business. I am excited to help provide a familiar but more efficient interface for users on our platform that allows them to operate and maintain their buildings whilst remaining compliant with the golden thread and other safety acts.

That concludes our interview with Emmanuel! We wish him a warm welcome to the business once again. We look forward to working with him on a long-term basis and are excited to see what the future brings with him on board.

We would like to welcome our new Head of Digital Services, Dave Peacock, to Operance. Dave joined the business in December and is already making a strong impact across the brand. Working closely with the rest of our board team, Dave is here to ensure that our services continue to evolve whilst retaining current value and providing additional value in future.

We interviewed Dave about his first couple of weeks within the role, have a read of his feedback below.

I started in December 2022 after many chats with Scott and later Ian Y to define the role, which seemed an excellent fit for my knowledge and experience. I have been aware of BIMSense and Operance since they started around five years ago; the organisation is seen as one of the leading forces related to AEC BIM & Digital for both the O&M/FM/Golden Thread platform and the BIM, Digital and Information Management services. I was eager to join the team when Scott mentioned it; I have watched from afar as the business and number of clients have grown.

My role is Head of Digital Services, and I am responsible for managing the team, the clients and the projects related to that part of the organisation. I am initially involved in discussions with the clients regarding their information requirements (use cases), then collating our proposal, resourcing the projects, ongoing talks and ensuring the final deliverables are as required to meet the client’s requirements.

I’m showing my age, but I have played league badminton for over 25 years. I am not as fit as I used to be, but experience and long arms help keep me going on the court! It’s great at the weekends and holidays to spend time with my wife and daughters, either eating out, going to the cinema, shopping or visiting friends and family. Having four teenage daughters keeps me on my toes; dad’s taxi is very busy nowadays!

I bring 25 years in the Construction industry, including 15 years of BIM/Digital experience, so that knowledge will allow me to define what the client wants or needs to meet industry standards or best practices and how best to deliver on those requirements. I have been part of Nima (formerly UK BIM Alliance) for around five years now in a range of roles, and I am also involved in discipline-specific groups within the Housing and Nuclear sectors, which allow me to input and gain early insight into the next evolution of BIM, Digital and Information Management within the Construction industry.

The new Building Safety module is an excellent addition to the platform; this helps to guide housing associations, local authorities and other parties involved with High-Risk Buildings (HRB). This module is a step-by-step guide to define, curate, access and maintain the information about High-Risk Buildings in line with the latest Building Safety and Fire Safety legislation. This includes the HRB registration, which comes into effect in April 2023 and requires all HRBs to be registered by October 2023.

That concludes our interview with Dave! We wish him a warm welcome to the business once again. We look forward to working with him on a long-term basis and are excited to see what the future brings with him on board.

We would like to welcome our new Chief Sales Officer, Ian Hetherington, to Operance. Ian joined the business in November and is already making a strong impact across the brand. Working closely with the rest of our board team, Ian is here to ensure that our sales process continues to evolve whilst retaining current value and providing additional value in future.

We interviewed Ian about his first couple of weeks within the role, have a read of his feedback below.

I joined Operance at the end of November after getting to know the business and team for a couple of months beforehand. I joined for three key reasons: The product, the market and the people involved. I also have an extensive background in software sales and specifically the construction market, so I like that I can continue to develop these areas.

When I first discovered Operance and the product itself, I knew it was an exciting opportunity that provided real value to the industry. Not only does the product bring value to the industry, but it also helps improve the safety of commercial and higher-risk buildings for everyone who uses them frequently or even resides in them full-time. Aside from the product, the people at any business are also important; and it’s great to see that everyone at Operance sits on the same page with the same overall common goal, building safety.

My role is Chief Sales Officer, so my overall responsibility is to ensure that Operance can provide its products and services whilst maintaining enough revenue to enable growth and development. There is also a lot more to the role than that, such as making sure that customers get what they paid for and can maximise the value they get from using our product.

I am a very family-orientated man. I have a wife and children and enjoy spending most of my spare time with them. We love to go on holiday and enjoy experiencing the world together. I am also very sporty and currently play Golf. I also play football, badly I must admit, and look forward to seeing England win the world cup this year… I hope!

Good question! I think ultimately, the sales department is at the forefront of communication, having frequent conversations with existing and future customers. I am a big fan of having two ears and one mouth, so listening to customers and understanding what they need and how we can help them is going to be an essential part of our growth moving forwards. The great thing about SaaS is that it is constantly evolving, especially when the software has been written in-house with a team of developers on hand at any time to help out as it has been at Operance. With this in mind, I am also looking forward to helping shape the product as it continues to develop, using customer feedback and insight to help move the industry forwards.

I am still new to Operance, but I have already heard of so many new features and updates on their way! Exciting! I think overall, I am excited to see the level of adoption continue to happen at the rate it is and for our platform to continue developing into a one-stop safety solution for all building developers, contractors, owners and more.

That concludes our interview with Ian! We would like to once again wish him a warm welcome to the business. We look forward to working with him on a long-term basis and are excited to see what the future brings with him on board.

In our next article from our ‘A Day in the Life Of…’ series, we interviewed Max Risby, our Account Executive who works within our sales team. Max joined the business in March and has played a critical part in our O&M platform growth in recent months; whilst maintaining strong relationships with our current client base.

I joined Operance in March 2022 after working in multiple sales-orientated roles throughout my career. My main reason for joining Operance was the opportunity to participate in the growth of a business whilst also being able to continue growing within myself and my role at the same time. Working at Operance enabled me to provide input on the sales methodology and team structure within sales departments; and also to sell a product that makes the world a better place.

My role title is Account Executive, which involves ensuring that customer needs are identified and that the business can provide a propper solution. It’s also important that our current and potential clients fully understand the uses of our O&M platform for both new and legacy sites that need operations and maintenance manuals. Extending beyond my role as an Account Executive, I have also been working closely with other teams around Operance to help increase the speed of adoption of our product.

My daily work routine changes quite frequently because everyone’s needs are different. I spend a lot of time communicating with current and future clients, all of which have different situations and requirements that I need to consider before demonstrating the product and moving forwards. A brilliant perk of our platform is that it has been built in a way that we can adapt and respond to feedback, so I also like to reach out to current clients and see how they are handling the product.

I am a people person in general, which matches this role perfectly. Helping others and being behind a brand that provides true value is something that I love being able to do. Identifying a problem or requirement and then providing a solution is also something I find fulfilling. I know that our O&M platform is the top product in its category, so spreading the word and watching it grow is a great feeling.

Now, I obviously have to be careful what I divulge here, but – there are many updates in the pipeline that I can’t wait to see in the public eye! One of which I can discuss is the upcoming legacy solution that will allow our users to upload their current traditional O&M manuals into the platform. This means that not only will future buildings be golden thread compliant, but we will be able to make sure old ones are. This is exciting because the UK has a lot of older heritage buildings that require safety just as much as any other building. There is so much in the pipeline, so I recommend you follow us on social media to stay up to date.

Would you like to speak with Max to discuss your interest in our product? Use the buttons below.

We would like to welcome our new Software Developer, Etienne Bauscher! Etienne joined Operance a few months ago, working closely with our product and marketing teams to help deliver a smooth product experience.

We interviewed Etienne about his first couple of months, have a read below:

Have you felt welcome and involved since joining the business?

Yes, I have felt welcome and involved since joining, absolutely. There is a great team working on the project, which gives me confidence in the product and business long term.

Is there anything we could have improved on during your starting period?

No, I am quite happy with the process!

What are you most excited about moving forwards?

Seeing the software come to fruition and grow! I think the potential of our software is massive and can help improve the lives of others all around the world – but let’s dominate the UK first!

What was it that drew you to the role?

The Flutter Development of course and definitely the fact that Operance functions in the construction industry. Both of these points created a great formula for a place to work, coupled with a friendly team and quality product.

Is the role what you thought it would be?

Yes, and more! I am definitely learning a lot and also able to use the skills that I have developed over the last couple of years. I look forward to learning more as the months continue.

What do you enjoy doing outside of Operance?

Cycling, cycling and more cycling!

On an average weekend, I could end up riding anywhere between 100 and 200 kilometres around the local valleys and mountains. 

In Summary

That concludes our interview with Etienne! We would like to once again wish him a warm welcome to the business. We look forward to working with him on a long-term basis and are excited to see what the future brings with him onboard.

We would like to give a warm welcome to our new Chief Financial Officer, Tajinder Sandhu! Tajinder joined the Operance family a few months ago and is working closely with our leadership team on a part time basis.

We interviewed Tajinder about his first couple of months, have a read below:

Yes, I’ve been made to feel very welcome, especially considering we work remotely as a business and I work part-time hours. Thanks again for putting in the time and effort into making me feel welcome.

No, everything has been as expected given my part-time nature. Operance has done really well with the induction period process considering we are all remote.

I am excited about watching the company grow and scale. I am also looking forward to helping with the fundraisers and charity events in future. I also look forward to getting involved with the company’s social events.

The business is solving an important problem by helping to develop a solution that could avoid issues like the Grenfell Tower. This aligns heavily with my core values and means that I can dedicate my time to the business whilst receiving fullfillment within the role.

Yes, the role is everything I expected after originally speaking with Ian, Nigel and the team. I’ve worked as a CFO for a few technology companies which has helped me get stuck in. I am looking forward to continuing to develop the role over the coming years.

Outside of Operance, I study jujitsu, piano and history on a part-time basis, which I am hoping to make into a degree. I have children and a German Shepherd, all of which take up a lot of my spare time! Quite rightfully so! 

That concludes our interview with Tajinder! We would like to once again wish him a warm welcome to the business. We look forward to working with him on a long-term basis and are excited to see what the future brings with Tajinder onboard.

…Operance is growing rapidly so keep an eye out for our next new starter article!  

We would like to welcome our new Product Marketing Manager, James Spindler, to the Operance family! James joined the business a few months ago and is already making an impact. Working closely with our Chief Product Officer and marketing department, James is here to ensure that our OM software continues to provide value to the community.

We interviewed James about his induction period, have a read below!

I have enjoyed every second of the journey so far. I have an amazing group of colleagues, and together, we are shaping the future of Operance’s sales and marketing.

I have a broad background in IT/Marketing and originally started my career as a first and second line support analyst for Hewlett Packard. I realised that I wanted to do more and express myself in other areas, which lead to my career in marketing.

I have had the pleasure of working in a multitude of industries, ranging from hospitality to finance. I have also had a few start-up businesses that allowed me to get a true grasp of business as a whole, which I feel was an invaluable experience. I have decided that I want to focus on real estate related industries that bring true product value to the market. This is where I discovered Operance and the incredibly valuable services that are available, ranging from BIM to digitised O&M solutions.

It was the business, branding and product. Operance’s business morals align with perfectly my own, which makes it a great business to be a part of. Additionally, the product brings true value to the market which I feel is imperative to a long term successful business strategy.

Product marketing is a vital area of marketing as it connects the brand to its customers, shaping the product behind their feedback.

I am mainly looking forward to leaving my mark and watching the business and brand grow long term. I believe that Operance will continue to be the leading provider of digitised O&M services as the industry matures.

Furthermore, I am looking forward to seeing the Golden Thread legislation come into fruition so that we can guarantee safer buildings and properties for everyone.

That is a good question! Product marketing splits into multiple areas depending on where there is a disconnect between the user and the product itself. This disconnect might be part of the customer journey or when using the product for the first time as a brand new user; both are important when ensuring we provide value to the industry and market our product correctly.

Furthermore, moving away from the product and focussing more on the marketing element. I am here to align the audience with the product and generate demand through the inbound routes that we are using. I work closely with our Inbound Marketing Manager and Sales Department; to ensure that these routes align with our audience as best we can and deliver the correct message.

In my opinion, the best way of making an impact is by putting myself into the user’s shoes and experiencing the same journey as they do. I am working closely with the Chief Product Officer and Development Team; to evolve our platform and shape it around the pre and post-occupation stages of a building’s cycle. This development includes areas of extreme importance, such as developing high-standard golden thread features and ensuring we are making the best use of the Building Fire and Safety Acts for everyone.

The building industry is continually evolving, and we plan to continue developing our product with it. You can expect multiple product phases as we continue to shape our platform around the user and the industries need. I plan to help Operance continue to be a thought-leader and product leader in this industry, so that we can do our part in maintaining propper building safety standards for everyone.

Where do I start!?…

I collect Pokemon cards, nostalgia related items and digital assets! I also love to play games, experience nature and watch eSports, which is a rapidly growing online industry. After spending many years behind PC screens, I love to go on walks, spend time outside and load up on vitamin D outside of the UK.

I have a genuine interest in learning, so also enjoy watching documentaries and reading books. Knowledge is power, and I believe that!

That concludes our interview with James! We would like to once again wish him a warm welcome to the business. We look forward to working with him on a long-term basis and are excited to see what the future brings with him onboard.

…Operance is growing rapidly so keep an eye out for our next new starter article!